Legal
Privacy Policy
At Crown Yachts Miami ("Crown Yachts", "we", "us", or "our"), your privacy matters. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you interact with our website or services. It also explains your rights and how to exercise them, in line with applicable laws such as:
- General Data Protection Regulation (GDPR) – EU & EEA
- California Consumer Privacy Act (CCPA) – California, USA
- Children's Online Privacy Protection Act (COPPA) – USA
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Who We Are
Crown Yachts Miami is a luxury yacht charter brokerage company serving in the United States, based in the Netherlands. We serve clients globally and are committed to protecting your privacy, regardless of where you reside.
2. Information We Collect
We may collect the following categories of personal data:
a. Information You Provide Directly
- Name, email, and phone number
- Yacht charter details (guests, date, duration, occasion)
- Billing and payment details
- Communication and preferences
b. Information We Collect Automatically
- IP address and device/browser details
- Pages viewed and user behavior (scrolls, clicks)
- Referrer URLs, timestamps, and session info
- Cookies and tracking technologies (see Section 8)
c. Information from Third Parties
We may receive data from:
- Advertising platforms (e.g., Google, Meta)
- Payment processors (e.g., Stripe, PayPal)
- Analytics providers
- Affiliate partners or booking agents
3. Legal Basis for Processing (GDPR)
If you are located in the EU/EEA or UK, we process your data lawfully based on:
- Consent (e.g., marketing subscriptions)
- Contractual necessity (e.g., bookings and payments)
- Legal obligation (e.g., accounting, fraud prevention)
- Legitimate interest (e.g., service optimization)
4. How We Use Your Data
We use your information to:
- Manage bookings and deliver services
- Communicate with you regarding inquiries or orders
- Process payments securely
- Provide customer service and support
- Send marketing updates (only with your consent)
- Improve our website and user experience
- Comply with legal and financial regulations
5. Marketing and Communications
With your explicit consent, we may send promotional emails or texts. You can opt out at any time by:
- Clicking the "unsubscribe" link in emails
- Replying "STOP" to SMS
- Contacting us at info@crownyachtsmiami.com
We do not sell or rent your data for marketing purposes.
6. Sharing of Information
We may share your information with:
- Trusted vendors and service providers (e.g., captains, decorators, chefs)
- PCI-DSS compliant payment processors
- Analytics and ad platforms (in aggregated or anonymized form)
- Legal authorities, when required for compliance or protection
- Buyers, in case of business merger or acquisition
We require all partners to sign data processing agreements and comply with applicable laws.
7. International Transfers
Your data may be stored or processed in the United States or other countries with different data protection laws. When transferring personal data internationally, we use:
- Standard Contractual Clauses (SCCs)
- Other safeguards in compliance with GDPR Article 46
8. Cookies and Tracking Technologies
We use cookies to:
- Analyze site traffic
- Save your preferences
- Improve site performance
- Deliver targeted advertising
You can control cookies through your browser or via the banner on our website.
9. Data Retention
We retain personal data only as long as necessary:
- Booking/payment records: 7 years (legal and tax compliance)
- Inquiry/lead data: 2 years from last interaction
- Marketing data: until you unsubscribe
- Analytics/session data: up to 12 months
You may request deletion at any time (see Section 11).
10. Payment Security (PCI-DSS)
We do not store card details directly. Payments are securely processed via providers such as Stripe, PayPal, Venmo, and Zelle, all of which are PCI-DSS compliant.
11. Your Rights
Depending on your location, you may have the right to:
- Access the data we hold about you
- Correct inaccurate or outdated information
- Delete your data ("Right to be forgotten")
- Restrict or object to processing
- Port your data to another provider
- Withdraw consent at any time
To make a request, email info@crownyachtsmiami.com. We respond within 30 days and may request ID verification.
12. California Residents – CCPA Notice
Under the California Consumer Privacy Act (CCPA), California residents have the right to:
- Know what personal data we collect and how we use it
- Request deletion of personal data
- Opt out of the sale of personal data (we do not sell personal data)
To exercise your CCPA rights, contact info@crownyachtsmiami.com with "CCPA Request" in the subject.
13. Children's Privacy – COPPA Compliance
Our website and services are not directed to children under 13. We do not knowingly collect personal data from anyone under 13, in compliance with the Children's Online Privacy Protection Act (COPPA).
If you believe we have collected data from a child under 13, please contact us immediately so we can delete it.
14. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party platforms. We recommend reviewing their privacy policies before submitting personal data.
15. Changes to This Policy
We may update this Privacy Policy from time to time. If major changes are made, we'll notify you via email or prominent notice on the site.
You are encouraged to review this page periodically.
16. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: